*Please be as detailed as possible. Please advise if any troubleshooting has been performed.
Please upload any supplemental pictures or videos you may have regarding the defective equipment.
Security is a huge priority for us at Visionaire, so we restrict file types to safe files only. These are:
- Images like .png, .gif, .jpg
- Documents such as .doc, .xls, .ppt, .pdf
- Audio like .wav, .mp3, .mp4
- Video like .mpg, .mov, .wmv
Visionaire Lighting, LLC warrants all manufactured LED products and drivers for a period of five (5) years from date of shipment and all powder-coat paint finishes for a period of (2) years from date of shipment. Visionaire Lighting will repair or replace any defective or non-conforming products at our discretion.
*Labor, equipment, and other installation costs for replacement items are not included or covered by our limited warranty and are the responsibility of the purchaser.
*This warranty does not include other electrical components such as photocells, motion sensors, or other related equipment not manufactured by Visionaire Lighting.
*No claim will be honored without prior written submission & approval. No other Guarantees or Warranties, expressed or implied, exist beyond those included above.